Refund Policy

Lux Physique

We want you to love what you ordered. We offer a 30-day satisfaction guarantee from the date your order is delivered.

30-Day Guarantee

You have 30 days from the date your order is delivered to request a refund or replacement. To make this process as easy as possible for you, we do not require you to ship items back to us in most cases — simply reach out and we’ll take care of it.

How to Request a Refund or Replacement

Contact us at info@luxphysique.com with your order number and a brief description of the issue. We’ll respond within 1-2 business days with next steps.

Please include photos if your item arrived damaged, defective, or incorrect — this helps us resolve your request faster.

Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or is not what you ordered, contact us within 30 days of delivery. We will send a free replacement or issue a full refund — no return shipment necessary.

Change of Mind

If you simply change your mind about an item, contact us within 30 days of delivery. In most cases, you may keep the item and we will issue a partial refund or store credit. This allows us to resolve your request quickly without the cost and hassle of return shipping for you.

Orders That Don’t Arrive

Shipping times vary by destination and may take longer than standard domestic delivery. If your order has not arrived within the estimated delivery window shown at checkout, please contact us before requesting a refund so we can track your package. If it is confirmed lost in transit, we will send a free replacement or full refund.

Exceptions

Refunds and replacements are not available for issues caused by misuse of the product, or for orders where incorrect shipping information was provided by the customer. We also do not accept returns or refund requests for sale items or gift cards, except where required by law.

European Union 14-Day Cooling-Off Period

If your order is shipped to the European Union, you have the right to cancel your order within 14 days of delivery, for any reason and without justification, in accordance with EU consumer protection law. Contact us at info@luxphysique.com to exercise this right.

Refund Timing

Once your refund is approved, it will be automatically applied to your original payment method within 10 business days. Please note that your bank or card issuer may take additional time to post the refund to your account. If more than 15 business days have passed since your refund was approved and you have not received it, contact us at info@luxphysique.com.

Questions

If you have any questions about this policy, contact us anytime at info@luxphysique.com.