Shipping Policy

Lux Physique

Thank you for shopping with us. Please review the details below so you know exactly what to expect once you place your order.

Processing Time

Orders are processed within 1-3 business days of being placed. You will receive a confirmation email once your order has shipped, along with tracking information.

Shipping Time

Once shipped, delivery typically takes 10-15 business days, depending on your location. Because we work with global fulfillment partners to bring you the best quality at the best price, some orders may take up to 20 business days to arrive.

We know waiting isn’t fun — we appreciate your patience and promise it’s worth it.

Order Tracking

Once your order ships, you’ll receive a tracking number by email. Please allow 2-5 business days for tracking information to update after you receive this email, as it can take time for carriers to scan the package into their system.

Shipping Rates

Shipping rates are calculated and displayed at checkout before you complete your purchase. We occasionally offer free shipping promotions — any applicable discount will be reflected automatically at checkout.

Where We Ship

We currently ship within the United States. If you are located outside the United States and would like to place an order, please contact us at info@luxphysique.com to confirm availability before ordering.

Delays

Occasionally, shipments may be delayed due to customs processing, high order volume, weather, or other carrier issues outside of our control. We appreciate your understanding and will do everything we can to keep you updated if a significant delay occurs.

Incorrect Shipping Information

Please double check your shipping address at checkout. We are not responsible for orders shipped to an incorrect address provided by the customer. If you notice an error after placing your order, contact us immediately at info@luxphysique.com and we will do our best to update it before the order ships.

Lost or Missing Packages

If your tracking shows your package as delivered but you have not received it, please check with neighbors and your local carrier first, as packages are occasionally mis-scanned. If you still cannot locate it, contact us at info@luxphysique.com within 7 days and we will help resolve the issue.

Questions

If you have any questions about your shipment, contact us anytime at info@luxphysique.com.